01
How far in advance do I need to order?
We recommend ordering at least 72 hours in advance for standard cookies and 2 weeks for custom decorated orders. Contact us to check availability for rush orders!
02
How do I place a custom order?
Fill out our custom order form [order form link]. We'll discuss your design vision, confirm details and pricing, then send an invoice to secure your order.
03
What are my pickup and delivery options?
Orders can be picked up at an agreed upon location in Galena, MD, or we offer local delivery within 10 miles. Delivery fees vary by location.
04
What's your cancellation policy?
Cancellations with at least one week's notice receive store credit. Once we begin working on your order, no cancellations or refunds are available. See our full [Policies page] for details.
05
Do you accommodate food allergies?
All products are made in a facility that processes wheat, eggs, dairy, soy, nuts, and other common allergens. We cannot guarantee allergen-free products due to potential cross-contamination.
06
How long do cookies stay fresh?
Our standard cookies stay fresh for up to 1 week when stored properly. Specific storage instructions are included with every order. Many cookies can also be frozen for longer storage.
07
Do you offer wholesale or corporate orders?
Yes! We partner with local businesses and offer corporate programs. Visit our [Wholesale page] or contact us directly to discuss partnership opportunities.
Still have questions? contact us.
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